Shipping policy

SHIPPING

Orders will be shipped to the address given at checkout.
Clarksville Reef n Reptile DOES NOT ship to P.O. Box address.
Livestock WILL NOT be shipped to APO/FPO addresses.
Clarksville Reef n Reptile WILL NOT refund orders that were given insufficient, inaccurate, or invalid address.
NO REFUND on shipping cost for any reasons.

Shipping In State in Tennessee is flat $35 via Overnight FedEx by 10:30AM.
Out of State is flat $50.00 for Overnight Fedex by 10:30AM.
Get Free shipping on instate orders at $300 and out of state orders are $300 minimum to qualify for free shipping.
We do not ship to military bases, Hawaii, Alaska, Puerto Rico, or Virgin Islands.

Photos of any DOAs must be sent to us via email within 2hr of delivery confirmation by carrier. After receiving photos we will advise what to do with the DOAs, do not discard until instructed. If DOAs are confirmed by us and photos sent within 2 hr we will issue a store credit for the total purchase price minus any shipping charges. Often we are able to replace the DOAs with the same or similar items plus shipping costs. Failure to notify us within the 2hr time period will void any guarantees. No refunds will be given, only store credit.
All fish orders must have video of the unopened box being cut open and the unopened bag showing the DOA fish.
We are not responsible for DOAs due to carrier delay.
No refunds of shipping charges will be issued.
If we are unable to replace your DOA with a comparable item we will credit your account for the full purchase price of the item as a credit on our website.
Please ASK any questions about our DOA policy before ordering.

*DOA = Dead On Arrival